Troubleshooting

Start here before opening Discord. Include your Windows version and the Ionize version from the status bar if you still need help.

The app does not open

  • Confirm 64 bit Windows 10 or Windows 11. 32 bit Windows is not supported.
  • Install Microsoft Edge WebView2 Runtime if Windows reports it missing.
  • Check antivirus quarantine for Ionize.exe and the resources folder.
  • Run from a folder you can write to, or accept the LOCALAPPDATA workspace.

Updates fail

  • Request a fresh download through the official Discord bot.
  • A failed signature or SHA 256 check means the file should be discarded.
  • See Updates, then contact Discord support if the issue continues.

License or device mismatch

  • The first device seen is bound to the account.
  • Use the Discord /resethwid command to move machines. Reset frequency is limited.
  • Do not buy replacement keys from unofficial sellers. Official checkout is getionize.cc.

Scripts are missing

Check the path printed in Explorer. Portable copies use folders next to the exe. Installed copies use %LOCALAPPDATA%\Ionize.

Still stuck

Join the official Discord: Discord.